Question 1

What are your Rental Terms and Conditions?

Accepted Answer

Click here for our Rental Terms and Condition

Question 2

What are the Licence Requirements?

Accepted Answer

All reservations are made subject to the renter being able to comply with the terms and conditions 
of our Rental Agreement, which must be entered into on pickup of the vehicle. 
AutoUnion vehicles may be driven only by renters aged at least 21 years of age and the driver needs to 
have held a current non-provisional licence for at least 3 years.
International Drivers must present a licence issued in English, or a Driving Licence with an 
accompanying certified English translation, provided by a Consulate or other authorised body, or a 
current International Driving Permit. Our Premium Motorhome can NOT be driven on an 
International Licence – contact us for details
Only those who have shown us their driving licences and been accepted as a renter or joint renter 
may drive. Don’t let anyone else drive; otherwise, they’ll be responsible for all damage to other 
people’s property and you’ll be responsible for all damage to our ca

Question 3

How do I pay for my rental?

Accepted Answer

You can choose to pay at the time of Pickup (at the counter) or choose to do online check-in option (so everything is signed and paid in advance).

At the end of the rental, any additional costs such as fuel and infringement processing fees will be debited to your card 
(infringement fees can take up to 30 days to be processed)

Question 4

What if I have to cancel my reservation?

Accepted Answer

If you want to cancel the booking any time before actual pickup day/time, you can do so by notifying us on accounts@autounion.co.nz. We don't charge any cancellation fees.
If you have already paid online, we will refund you all monies minus credit card surcharge

• Late pick up or early return of the vehicle – no refund applies.

Question 5

Do you charge a Bond?

Accepted Answer

We have 3 options for bonds.
**Please refer to Damage Liability section for more details

Question 6

Do you have Credit Card Surcharge?

Accepted Answer

Credit card surcharge of 3.9% applies to all rentals.
If you use a Debit card from your home country in New Zealand, or you use a New Zealand Debit card online/phone it still attracts 3.9% surcharge.
If you want to avoid surcharge, you can either pay through EFTPOS (local debit card through physically presenting at the terminal), Bank Transfer 
(please do this well in advance, as we need to receive the funds to give you the vehicle), and/or Cash.

Question 7

What if I want to Return vehicle Early or Extend my hire?

Accepted Answer

If returning early – Early return of the Vehicle does not entitle the Customer to a refund of the 
unused portion of the rental.

If wishing to extend your stay – Provided that you email (accounts@autounion.co.nz) beforehand 
and pay in advance, we’ll extend your rental if your vehicle hasn’t been reserved for someone else.

Note: The extension of vehicle rental can only be done through email (no calls), as we need written 
confirmation from you that you have accepted the new rate (if changed).

Question 8

Can I change OR cancel my reservation online?

Accepted Answer

No, please email us at accounts@autounion.co.nz.

Question 9

Can I collect out of hours?

Accepted Answer

Yes, however fees may apply ($100 NZD).

Note: We have to be notified at least 48hrs before pickup date/time if you require this service.

Question 10

Are One-Way rentals available; is there an extra charge?

Accepted Answer

We currently have Depot in Auckland and Christchurch. So, if you want to drop the vehicle in any of the branches, you need to email us on accounts@autounion.co.nz.

1) There is fee applicable, so please email us to confirm.
2) The service is request based only and depends on availability

Question 11

Is there any extra charge if we all want to drive?

Accepted Answer

An additional driver fee of $60 (one time) is payable for each additional nominated driver (in addition 
to the person appearing on the Rental Agreement as The Renter).

* 1 Extra driver (not counting main driver) is free.

Question 12

Do I have to wash the vehicle; is there a cleaning fee?

Accepted Answer

Generally, no, but the Rental Agreement does allow the application of a fee where the vehicle’s 
bodywork was unusually dirty, covered in bitumen etc. or the interior was in such a condition that 
carpets or seats had to be specially cleaned, and so on.

Question 13

Do I have to return the vehicle with a full tank?

Accepted Answer

Yes, the vehicle is provided with full fuel, and must be returned with full fuel, or a refuelling service 
charge of $5 per litre + $50 administrative cost will apply.

Question 14

Are there any other fees we should be aware of?

Accepted Answer

Fines, infringements and Tolls: You must pay the issuing authority for all parking speeding and traffic 
fines and infringements as well as any fines or charges for release of the vehicle if it has been 
impounded or wheel-clamped. An administrative fee of $50 applies if we are required to nominate 
you as the driver who is responsible for any fine or infringement which remains unpaid.

Additional Costs: You are responsible for all costs (including towage and repairs) arising from:
a) use of the wrong fuel;
b) a flat battery because of the lights or entertainment system having been left on;
c) the keys having been misplaced or lost; or
d) the keys having been locked in the Vehicle.

**Please refer to Terms & Conditions above for more clarification.

Question 15

Can I pay for my own tolls to avoid additional charges?

Accepted Answer

Yes, Ofcourse you can.

Visit "https://tollingonline.nzta.govt.nz/#/purchasetrips/prerequisites" and enter your Vehicle 
Registration number to see all tolls pending for this vehicle within 5 days of using the toll 
road. You need to pay for tolls within this period, if you don't, you need to call 0800 40 20 20 
and get it paid over the phone. Failure to pay this way will incur our admin fee of $50 + 
whatever Toll payment notice amount we get.

Note: Make sure you are only paying for your tolls (vehicle registration number & Date/time 
must match your actual rental period). AutoUnion Car Rentals will not be responsible for wrong tolls 
paid.

TERMS & CONDITIONS: